About Me

Personal Profile

Dynamic and results-driven senior leader with a proven track record of driving organizational

transformation, optimizing operations, and fostering a culture of innovation and resilience. With

extensive experience in customer transformation strategy, global operations, and engineering, I

excel at delivering impactful change-management initiatives and communication strategies rooted

in organizational psychology and transition management. Adept at enabling teams to thrive by

minimizing disruption, maximizing performance, and creating exceptional customer experiences.

Recognized for defining and executing advanced risk mitigation strategies that ensure organizational resilience and scalability. I leverage visionary leadership, cross-functional collaboration, and data-driven insights to develop and execute strategic plans that drive growth, operational excellence, and customer loyalty in highly dynamic markets.

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Sr. Director, Customer Transformation Strategy

2025 - Current, Omnicell

Develop & execute innovative strategies to elevate customer experiences & drive organizational transformation. Collaborate cross-functionally to align business processes, digital technologies, & customer-centric initiatives, ensuring seamless integration across the customer journey. Delivers measurable value, fostering customer loyalty, and positioning the organization for long-term success in a dynamic market.

Sr. Director Global Operations Strategy

2024 - 2025, Omnicell

Spearheaded operational excellence & scalable maturity through the development & deployment of a comprehensive 5-year roadmap. Led Mission Critical Priorities & Initiatives that facilitated growth. Grew the organization by focusing on three key areas: long-range strategic outlook & planning, execution of end-to-end program & project management through a Center of Excellence, & Talent Enablement.

Director, Global Operations Strategy

2018 - 2024, Omnicell

Provides visionary leadership for a $1B+ Medication Management & Pharmacy Solutions Organization focusing on Global Operations Strategies. Leading the effort to operational excellence & scalable maturity through first- hand development & deployment of the Operations 5-year roadmap, Mission Critical Priorities & Initiatives that facilitated our growth.

Sr. Manager Manufacturing Strategy

2018 - 2024, Omnicell

Focused on New Product Introduction, improving capacity, reducing backorders, achieving cost savings & spending targets through Continuous Improvement activity led by my direct organization.

Engineering Manager

WEST Pharmaceuticals

Sr. Manufacturing Engineer

Johnson Controls

Core Compentencies

Strategic Planning & Operational Excellence
Customer-Centric Leadership & Transformation
Advanced Risk Mitigation & Resilience
Cross-Functional Collaboration & Influence
Program & Project Management
Data-Driven Decision-Making
Empowering High-Performance Teams
Continuous Improvement & Scalability

Education & Certifications

Engineering | Advanced Coursework
MBA | Focus on Leadership and Strategy
Six Sigma Master Black Belt | Process Excellence Certification
Myers-Briggs Practitioner | Certified in Psychological Assessments
Working Genius Practitioner | Certified in Productivity & Team Dynamics

Ben Ehrenberger, PE

Jillian is a highly motivated person, thru a deep dive into the company she is learning the best avenues to ensure employee happiness and develop future leaders. One thing employees often overlook is, long term goals (including myself). Jillian has taken the time regularly to listen and mentor me. I feel that in any role presented she could be successful due towards her connection to her work and laser focus to finding the root causes. She has given me the tools to learn more about myself and I feel like I have a platform where someone is listening.